Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@murderbackwards.com. Items sent back to us without first requesting a return will not be accepted.

Return shipping
Return shipping is the customer's responsibility. If your return is approved we will send you instructions on how and where to send your package, and you cover the postage. Please use a trackable service, as we cannot process a return we cannot confirm we received.

The one exception is when the fault is ours. If we sent the wrong item, the wrong size, or the item arrived damaged or defective, we cover the return shipping and we will tell you so when we approve it.

Returns are sent to:
REDRUM LLC
526 E 9 Mile, Garage
Ferndale, MI 48220

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns, refunds or exchanges on gift cards, on items marked FINAL SALE, on items purchased at a sale or reduced price, or on any order placed using a discount or promotional code. These purchases are final.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Customers are responsible for return and re-shipping costs on exchanges, except where the fault is ours.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Original shipping costs are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@murderbackwards.com.