FREE SHIPPING ON ALL ORDERS OVER $125

Terms of service

Terms of Service & Conditions

Overview

This website is operated by REDRUM. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including all additional terms, conditions, and policies referenced herein. If you do not agree, you may not access the website or use our Services.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page. It is your responsibility to check periodically for changes. Continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and Services to you.

Online Store Terms

  • You represent that you are at least the age of majority in your state or province of residence, or have given consent for a minor dependent to use this site.

  • You may not use our products for any unlawful or unauthorized purpose.

  • A violation of these Terms may result in immediate termination of Services.

General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission.

  • Credit card information is always encrypted during transfer over networks.

Orders & Shipping

  • Orders are processed in the order they are received.

  • Standard processing and shipping times are 3–7 business days.

  • During high-volume periods (launches, holidays, restocks) or in the event of postal or courier delays/errors, handling times may extend up to 30 days.

  • Tracking will be emailed once your order ships.

  • We are not responsible for delays caused by carriers, customs, weather, or other forces outside our control.

  • If an incorrect address is entered at checkout, the customer assumes responsibility for lost or misdelivered packages.

Returns & Refunds

  • Refunds are accepted only for items that are unworn, unused, and in original condition with tags attached.

  • Items showing signs of wear, washing, stains, odors, alterations, or customer-caused damage will not be refunded.

  • Refund requests must be submitted within 14 days of delivery.

  • Shipping costs are non-refundable. Returns must use a trackable service.

  • Refunds are processed to the original payment method after inspection and approval.

Exchanges

  • Exchanges are accepted within 14 days of delivery.

  • Items must be unworn, unused, and in original condition with tags attached.

  • Customers are responsible for all return and re-shipping costs.

Final Sale Items

  • Items marked FINAL SALE are not eligible for return, refund, or exchange.

Order Issues & Defects

  • If you believe you received a defective item, you must notify us within 3 days of delivery with clear photos.

  • Items damaged after delivery are not eligible for refund or exchange.

Payments & Chargebacks

  • By completing a purchase, you confirm that the payment method used is authorized and valid.

  • In the event of a dispute, we may provide proof of delivery, order confirmation, and communication records to challenge unwarranted chargebacks.

  • Customers are strongly encouraged to contact us directly to resolve any issues before filing a chargeback.

  • Fraudulent or abusive chargeback activity may result in permanent banning from future purchases.

Cancellations & Order Changes

  • Orders may be canceled within 24 hours of purchase by contacting us directly.

  • After 24 hours, or once an order has been processed, cancellations or changes cannot be guaranteed.

  • We reserve the right to cancel any order due to suspected fraud, payment authorization failure, or product unavailability.

Accuracy of Information

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • We reserve the right to refuse or limit orders that appear to be fraudulent, abusive, or placed by resellers/distributors.

Limitation of Liability

  • We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

  • All products are sold “as is” and “as available” without warranties of any kind, express or implied, except as required by law.

  • We are not liable for indirect, incidental, or consequential damages, including but not limited to shipping delays, courier errors, or misuse of products.

Indemnification

You agree to indemnify, defend, and hold harmless REDRUM, its affiliates, officers, employees, and partners from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or violation of any law or third-party rights.

Severability

If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

Termination

These Terms remain in effect unless terminated by either you or us. We may terminate your access if we believe you have failed to comply with any term. All obligations and liabilities incurred prior to termination survive termination.

Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

Contact Information

Questions about these Terms should be sent to us at info@murderbackwards.com
Return address: 

REDRUM

526 E 9 MILE 
GARAGE 
FERNDALE MI 48220


REDRUM LLC
info@murderbackwards.com